How to report a compliance incident

Whistleblowing system for compliance queries and violations

Do you have any questions about compliance? Feel free to contact us! The same applies if you notice weak points or other circumstances that could lead to legal violations. Use our whistleblowing system – anonymously if you wish.

Compliance at STIEBEL ELTRON

Our corporate culture is characterised by clear responsibility, mutual respect and trust. Lawful conduct and ethical behaviour are an integral part of our business activities and an important prerequisite for safeguarding our entrepreneurial success in the long term. Our primary objective is to avoid risks that could jeopardise the confidence of customers, business partners or the public in the STIEBEL ELTRON Group.

In addition to combating corruption, competition violations and breaches of export controls, the responsibility of the compliance organisation also includes protecting our company against fraud and money laundering. It ensures that personal data is protected and human rights are not violated. We take compliance violations very seriously!

STIEBEL ELTRON Director Dr. Kai Schiefelbein

Report compliance issues via email or telephone

Use our hotline or write us an email to report compliance incidents. You can do so anonymously if you prefer. In the event of an anonymous report, STIEBEL ELTRON assures you as an informant that it will not take any steps to identify you. An exception to this is misuse of the compliance contact.

The STIEBEL ELTRON compliance contact is available in German and English.

Compliance-Hotline STIEBEL ELTRON Compliance
+49 5531 702 96842

SpeakUp whistleblowing system

Do you want to report a compliance incident anonymously? Please feel free to use our whistleblowing system SpeakUp.

The SpeakUp whistleblowing system is responsible for disclosures relating to legal violations and rulebreaking. This is understood to mean violations which, in particular, seriously impair the reputation or financial interests of the STIEBEL ELTRON Group or one of its companies.

The whistleblowing system is an important element of good corporate governance. Within the framework of a fair and transparent procedure, the whistleblowing system protects the company, the affected parties and the informants. The system is based on faster, standardised processes, as well as confidential and professional processing of disclosures by internal experts.

SpeakUp guarantees the greatest possible protection for informants and affected parties. An investigation will only be initiated after careful examination of the disclosure and if there are concrete indications of rulebreaking. The investigations are conducted with the utmost confidentiality. The information is processed in a fair, fast and confidential process.

How is the handling of personal data regulated?

Your messages are treated as strictly confidential. Your identity or means for establishing your identity are not passed on, barring exceptional cases where legal requirements make it compulsory to do so (for giving evidence in court). In certain cases we are required to inform the accused person that a message concerning them has been received. This would occur at a time when issuing this information would no longer affect how the case was pursued. Data is only stored for as long as it is required for handling the case. The information is subsequently deleted or made anonymous, so that details relating to the informant’s identity are irreversibly deleted.

Further content

Code of conduct