Help with device settings & device errors

Heat pump setting videos

A series of videos to help with programming, fault finding and re-setting your heat pump Please note these videos are based on WPM 4 controllers but are also helpful if you have a WPM 3. For WPMii controllers see the videos in our FAQs section.

PDF instructions for heat pump resetting and emergency mode

Heat pump maintenance videos
Quick diagnosis tool

Enter details of any product from the STIEBEL ELTRON range to find quick solutions to problems.

Go to quick support online help tool