Enabling emergency mode
Has your heating or DHW heating stopped working?
With heat pump emergency mode, you have the option to use your booster/backup heater until your fault can be fixed. If your heat pump has an immersion heater, you will find instructions here on enabling emergency mode.
Please note that emergency mode only provides electrical heating and should not be used permanently as it will be more costly to run than your heat pump. In such circumstances, a service engineer must be called out. Emergency mode is only intended as a bridging measure. Please call your installer or our technical helpline as soon as possible.
Download emergency mode instructions
- Enable emergency mode according to the instructions
- Contact your installer or our technical helpline
- Schedule a date for a service engineer to visit
A service engineer should always rectify the existing fault.
Enabling emergency mode increases electricity costs.